Frequently Asked Questions
Got questions? You're in luck, because we have answers. Below, the most popular customer questions!
Using the picture you uploaded, we hand-draw the image and then convert it into an embroidery pattern! Since it is drawn directly from your image, we ask that you upload a clear, front facing image of your pet’s whole face in order to get the best embroidered results.
Yes. If we notice that you have placed an order before with the same pet, we will use the same picture/embroidery pattern from before unless stated otherwise.
That would be great! In fact, we welcome it! If you have more than one picture of the same pet but are unable to upload them, you may email them to email@example.com.
All apparel is unisex sizing. Please check the size chart located in the description of the exact product you are interested in.
Currently, it takes 1 -2 weeks to make your product. Once made, it will be shipped which can take up to 3 - 5 days if you are located in the US.
Since many of our products are handmade, we do not currently accept returns or exchanges. If you feel there was a problem with your order, feel free to email us (firstname.lastname@example.org) and we will do everything we can to correct the problem.
Of course! If there is something you have in mind that we do not offer, let us know and we will see if we can do it!
Head on over to our ‘Featured Shelter’ page located in the footer. There you can nominate your own shelter at the bottom of the page!